When you’re choosing the right care provider for yourself or a loved one, there are so many things to consider. We have provided some answers to frequently asked questions below. If you have more questions, and we expect you do, please simply ask us. We are more than happy to answer!

What is a care plan?

A care plan is a document or documents that holds all the information relating to how we should provide your care. It details all the things that you have asked us to do on a daily basis. Care plans frequently evolve to suit your needs. Your needs are reviewed regularly and the care plan is adjusted accordingly. This is done to make sure that the care we provide for you is what you want.

How do I arrange care for myself or a family member?

You can talk to one of our senior staff members to set-up an initial meeting. We will come to meet you whether you are at home or hospital. We will have a discussion regarding your care needs and what exactly you require in terms of care, funding, or other help.

How are needs assessed?

There is an initial free assessment which can be carried out at the client’s home or in hospital. Once the assessment is carried out, care needs will be agreed, the funder is contacted and then care visits are put into place.

Who do I contact when the office is closed?

Our office is open from 8:30 am to 5 pm Monday to Friday. We also have an on call service from 6:30 am till 10:00 pm every day, who will assist you or sign post you to other services that can help you. All contact numbers are provided once a care plan is set up.

What about my personal security?

All of our employees are DBS/CRB checked prior to them delivering care services to you. We also obtain three satisfactory written references for every employee, two of which are from their previous or last employer.

Is your service flexible?

You will have an agreed visit time and we do understand that you may need to change them sometimes. We will do our best to meet your needs. However, we do ask you to give us sufficient notice in order to make necessary arrangements. This will be discussed in detail at the time of the assessment.

What happens with a hospital admittance?

If a person under our care is admitted to hospital, the services from Dominic Care will be suspended. You will be charged for the pre-arranged visits for a period of 24 hours after hospital admittance. We will need 24 hours’ notice to resume the visits. However, if your needs have changed we will only restart the care package after a review or reassessment has been carried out.

Is there a trial run for care?

We don’t offer this service but if a client feels that the company or the care is not for them then we would need 7 days’ notice of this and then the service will be terminated.

What happens if I don’t get on with a specific care worker?

We will do our best to match the service users with like-minded carers who we feel they will get along with. If you do happen to have a problem, we will do our utmost to address the issue.

Please be advised that the problems should be genuine and discrimination of any form will not be tolerated.

Is there any help with my funding?

There are number of options for funding which we can discuss with you when we meet initially.

How do you choose your staff?

We want to employ the very best care workers using our robust recruitment process. Every carer, whether experienced or in-experienced, goes through our own in-house training programme. A learning and development platform is available to all staff so that they can further enhance their skills and knowledge.

We believe in employing the best. We only employ people that we would want to care for a member of our own family.

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